Be creative. Often clients can come to you with the solution they want, and sometimes this is helpful. They have a problem and they know the solution, they just need you to outwork it. I would encourage you to be creative when your client comes to you. Read more...
Be available. Part of showing love your clients is about being responsive, and in order to be responsive one needs to be available. We can get caught up in the businesses of life and that phone that didn't seem so important in the first place is now crucial. Read more...
Be generous. With your time, your resources, your words and actions. I encourage you to go the extra mile. In Napoleon Hill's book The Law of Success he writes 'Render more services than that for which you are paid and you will soon be paid more than you render.' Or said another way 'Your true worth is determined by how much more you give in value than you take in payment'. Read more...
Today I want to talk to you about excellence. In everything you do, do it with a spirit of excellence. Excellence doesn't mean perfect, but it does mean doing things the best way possible with the highest quality.
Every business makes mistakes, how you resolve the issue will determine whether your client comes back or not. Read more...
Be intentional! Yesterday I wrote about making time, quality time, for your clients and with that time I want you to be intentional. Really think about the relationship and how you can help them, how you can add value. Respect their time and don't waste it or yours. Read more...
Spend time with your clients. Quality time. Take them out to lunch, respond to their questions. Get to know them and build a genuine relationship with them. This also applies to your audience, you can build relationship/connections over social media. Ask them what they think, seek their feedback, find out what they want more of. Read more...
Today take time to educate your clients. Now that you have listened to them and worked out the solution educate them on it. And I don't mean in a preachy - tell them what to do, I mean help them to understand that there is an answer and you have it. Read more...
Most people listen to respond. However a much better way to listen is to understand. Really take time to understand what your audience is saying. Ask questions, acknowledge their comments and listen some more. Read more...
What problem are you solving for your audience? Why would they want to buy from you? I'm not sure you have a business if you are not solving a problem. Most business owners before they start-up see a need and think 'I can meet that need, I can solve that problem and I can do it better'. Read more...
Too many businesses make the mistake of over promising and under delivering. Make sure your product is fool proof. Does it solve the problem your audience has and if not why not. Is your service meeting the needs of those it is trying to help? Read more...
