What does success look like to you? Success is a very personal matter. There is a common belief that it is about money, fame and power. I've been on a bit of a mission to redefine success in my life. Whilst we all would like more money it doesn't necessarily lead to a more fulfilling life. Read more...
Recently I was asked 'how do you balance life and work?'. This is a question I think a lot of us ask. And I think it is based around the belief that we must do it all – have the career, the partner, the house, the kids, the business, the car, the holidays etc and maintain a healthy life. Read more...
I'm on the look out for new projects; are you an energetic, visionary business owner? Are you looking to communicate more effectively with your audience? I have the answer for you...
I empower business owners to confidently communicate with their audience. Read more...
Happy St Valentines Day! I hope your relationships are richer for it. Especially your client ones. We have come to the end of 14 ways to love your clients. I hope you have found it helpful. Please let me know what you think in the comments below. Read more...
Be consistent. Being consistent helps to build trust. You build a relationship by consistently over time, every day, every week adding to the relationship. Keep turning up. Consistency creates reliability.
Don't underestimate the power of reliability. In a world where people are consumers and can be fickle, let's cultivate a culture of being consistent. Read more...
Be creative. Often clients can come to you with the solution they want, and sometimes this is helpful. They have a problem and they know the solution, they just need you to outwork it. I would encourage you to be creative when your client comes to you. Read more...
Be available. Part of showing love your clients is about being responsive, and in order to be responsive one needs to be available. We can get caught up in the businesses of life and that phone that didn't seem so important in the first place is now crucial. Read more...
Be generous. With your time, your resources, your words and actions. I encourage you to go the extra mile. In Napoleon Hill's book The Law of Success he writes 'Render more services than that for which you are paid and you will soon be paid more than you render.' Or said another way 'Your true worth is determined by how much more you give in value than you take in payment'. Read more...
Today I want to talk to you about excellence. In everything you do, do it with a spirit of excellence. Excellence doesn't mean perfect, but it does mean doing things the best way possible with the highest quality.
Every business makes mistakes, how you resolve the issue will determine whether your client comes back or not. Read more...
Be intentional! Yesterday I wrote about making time, quality time, for your clients and with that time I want you to be intentional. Really think about the relationship and how you can help them, how you can add value. Respect their time and don't waste it or yours. Read more...
